Refund Policy

Last updated: 25 October 2026

Version 2026-10-25

1. In short

  • Credits we grant you for free are not refundable and have no cash value.
  • Unused credits you bought can be refunded within 14 days of purchase.
  • Credits already used on a finished generation are not refunded.
  • A generation that fails is never charged: the credits held for it are released back to you.

This policy is part of the Terms of Service. It applies to TOKEN FLOW INFORMATION TECHNOLOGY CONSULTING - L.L.C - S.P.C, the operator of dramagic.

2. Credits we grant you

During the invite-only beta we grant credits to your account free of charge. Because you paid nothing for them, they are not refundable, have no cash value and cannot be exchanged for money. They may expire on the date stated when they were granted.

3. Purchased credits

Credit packs will be sold in UAE dirhams (AED) through our payment provider once payments open. This section applies from that day.

  • Window. You can ask for a refund of credits you bought within 14 days of the purchase.
  • What is refunded. Only the credits from that purchase that you have not used. We take those unused credits off your balance and return their price. If you have used part of the pack, we refund the unused part. Credits that expire first and granted credits are used before purchased credits, so purchased credits are normally the last to be used.
  • How. The refund goes back to the payment method you paid with, in the currency you paid in. We answer within 5 business days; the money then arrives after your bank or card issuer processes it, which typically takes 5 to 15 business days. We refund the amount we received. Fees your bank charges and exchange-rate differences are outside our control.
  • Tax. A refund includes any VAT charged on the refunded amount, and we issue a matching credit note.

4. Credits already used

Credits that have been used for a generation that finished are not refundable, including when you do not like the result. AI output varies, and each attempt uses real computing time at our providers. Your Credits page shows how each generation was charged. If a charge looks wrong, tell us and we will check it. Credits are also not refunded when we remove content or end an account because the Acceptable Use Policy was broken.

5. Failed generations are not charged

You are never charged for a generation that fails. This is how it works: when you start a generation, we place a hold (a reservation) on the credits it is expected to cost. If the generation then fails, for any reason, including a technical error, a timeout, or the AI provider refusing the request, the whole hold is released and the credits are back in your balance. If it succeeds, the hold becomes the actual charge and any difference is released. Each hold, charge and release appears on your Credits page. A retry is a new generation with its own hold. If you ever see a failed generation that was charged, email support@dramagic.studio and we will put the credits back.

Nothing in this policy takes away rights you have under consumer-protection law that cannot be waived, wherever you live. If your country gives you a cooling-off or withdrawal right for digital services, it applies as the law provides; the law may also say that you lose it once you start to use the service with your consent.

7. Closing an account

Deleting your account removes the credits on it. If you want a refund of unused purchased credits, ask for it before you delete the account. If we close your account without a breach on your part, we refund your unused purchased credits.

8. Payment disputes and chargebacks

Please write to us before you dispute a payment with your bank; most problems are quick to solve. If a payment is disputed or charged back, we freeze the unused credits from that purchase while the dispute is open and may suspend the account until it is resolved. If the dispute is decided against us, those credits are removed from your balance; if it is decided in your favour, they are released. A balance below zero blocks new generations until it is cleared.

9. How to ask for a refund

Email support@dramagic.studio from the address on your account with the order reference or the date and amount of the purchase. We reply within 5 business days. If you are not happy with our answer, you can escalate it to the authorities that handle consumer complaints where you live.

10. Delivery

Credits are digital: they are added to your account as soon as the payment is confirmed. Nothing is shipped, so there is no delivery address, delivery time or delivery fee. If your credits do not appear on your Credits page after a confirmed payment, email support@dramagic.studio and we will check it.

11. Cancellation

Credit packs are one-time purchases; nothing renews by itself, so there is no subscription to cancel. To cancel a purchase, ask for a refund as described in section 9: within 14 days of the purchase, the credits you have not used are refunded (section 3). Credits you have already used are not refunded (section 4). To close your account, see section 7.

12. Contact

TOKEN FLOW INFORMATION TECHNOLOGY CONSULTING - L.L.C - S.P.C, trade licence CN-6184552, Abu Dhabi - Al Reem Island, P.O. Box 25573. Refund questions: support@dramagic.studio.